Overview

Make your organization more agile, improve customer satisfaction and achieve operational savings—all at the same time. With our BPM services, you can quickly automate business processes and increase productivity using proven workflow management tools and integration software packages. With extensive global experience across industries, we can create a flexible process platform tailored to your business needs.

Consulting Services

Depending on your IT requirements and business needs, we can help you build on-premise or cloud-based contact centers. Our services include:

  • BPM Awareness Workshop
  • Business Activity Monitoring Assessment
  • BPM Fitment Analysis
  • BPM Business Case and Evaluation
  • BPM/BRM Engagement Roadmap
  • Business Process Analysis/Harmonization/Prioritization
  • Business Rules Harvesting/Extraction and Consolidation
  • BPM/BRM Center of Excellence

Consulting Services

  • Performance Engineering
  • BPMS Implementation Health Assessment
  • BPM Infrastructure Assessment
  • Business Activity Monitoring

Testing Services

  • Functional and Performance Testing
  • Automated Testing

Implementation Services

  • BPMS/BRMS Product Configuration and Customization
  • BPMS/BRMS Product Upgrades and Migration
  • Deployment and Integration
  • Infrastructure Setup

Support Services

  • Ongoing Application Maintenance & Support
  • Feature Enhancements

Industry Solutions

  • We offer a broad, cross-industry portfolio of solutions to meet specific industry or functional requirements. BPM vertical solutions include:
    • Banking & Financial Services:Card dispute resolution management, retail lending, collection framework, recoveries solutions and more
    • Insurance:Underwriting automation, consolidation and integration, claims processing and more
    • Life Sciences and Healthcare:Prior authorization systems, member enrollment solution, grants management, event reporting and more
    • Retail: Reverse logistics and more
    • Telecommunications: Processes to integrate disparate systems and monitor execution variation across business segments and more
    • Travel and Hospitality: Franchise on-boarding
    • Cross-Industry Solutions:Bid management, employee on-boarding, loyalty framework and more

Customer Relationship Management

Building a strong relationship with your customers is as important to us as it is to you. Tap into expert solutions to connect with your customers.

Sales Management

Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.

Marketing Automation

Make sure the proper messages are delivered to the proper customers through the proper channels. Leverage our solutions for campaign management, list management and lead generation.

Customer Support Services

Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.